We offer Australia-wide shipping via reputable couriers to your residential or commercial address. Our shipping is packaged with the utmost care, and the transportation is fully insured, so you can rest assured all items will arrive safely.
The courier service used will be dependant on the item ordered and your location.
A specific delivery date cannot always be provided as we use a third party courier service but tracking will be provided to you upon dispatch so that you may liaise directly with the courier service yourself regarding your delivery. Please note that our standard delivery service is to a ground floor level only and does not include bringing the item into your premises or unpacking of the item for you. White Glove delivery option is available in some states and available to select as an option at checkout.
In stock items are shipped within 1-10 business days.
Items with custom elements like our Camille tables with venetian plaster bases are generally shipped within 4-5 weeks. Please see product pages for more information on lead times.
Pre-order items will be shipped as soon as they are available. Please see product page for more information on estimated arrival times. Timings are subject to change due to unforeseen manufacturing or shipping delays, but we try our very best to provide accurate estimated arrival times.
If your location is not showing as available for shipping at the checkout, please contact us to see if we can still assist with a custom shipping quote.
Our pieces are crafted from natural materials and therefore have natural imperfections and veins throughout them. These small imperfections should not be considered faults, they are what make your piece special and completely unique.
We are happy to offer exchange or refund of items from our main collections. Exchanges are subject to replacement availability. Please ensure you notify us strictly within 5 days of receiving your goods. Additional freight charges will be incurred by the customer to organise the return of your item and must be returned using one of Chelon’s trusted couriers. Exchanges and refunds cannot be provided for bespoke-order items. Returning items must be sent to us in all original packaging, it is the customers responsibility to ensure the items are returned in original condition. If original packaging has been disposed of please contact us and new packaging will be provided at an additional charge.
The refunded amount credited to you, is the balance of the initial product item less return delivery cost. Please see https://www.chelon.com.au/terms-conditions for further information.
DAMAGED GOODS ON ARRIVAL
We have strict quality control procedures in place to ensure your pieces are in perfect condition when dispatched to you. In the unfortunate event you have received damaged goods, it is the customers responsibility to check all items upon delivery and notify us within 24 hours of receiving the item with images of the packaging and also the damaged product. Failure to report any damages to us within 24 hours may void the courier insurance protection and mean we are unable to assist you with your claim. Returning items must be sent to us in all original packaging.
Our pieces are made from natural materials and in some cases like marble are a little fragile so care must be taken with them. Chelon is not liable for any damages occurred in handling of product once in your possession.
For more information on caring for your stone please see our FAQ page.
For more information view our full Terms and Conditions