Terms & conditions

CHELON DESIGN TERMS OF SERVICE

 

GENERAL

The Chelon Design (Website) and online store, located at www.chelon.com.au (Website), is owned, controlled and operated by Chelon Design (ABN 38 162 365 165). Throughout the Website, the terms “We”, “Us”, “Our” and “Chelon” refer to Chelon Design. 

We offer this Website, including all products, services and information from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting Our site and/or purchase from the Website, You engage in Our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using Our Website. By accessing or using any part of the Website, You agree to be bound by these Terms of Service. If You do not agree to all the terms and conditions of this agreement, then You may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to Our website. It is your responsibility to check this page periodically for changes. Your continued use of/or access to the website following the posting of any changes constitutes acceptance of those changes. 

PURCHASES AND SHIPPING

Our store is hosted on Squarespace and provides Us with an online e-commerce platform that allows Us to sell Our products and services to You. We do not collect or record your credit or debit card details when You make a purchase from this Website. To make a transaction on this Website, You must possess a valid credit or debit card issued by a bank acceptable by Us. By agreeing to these Terms, You agree not hold Us liable for any misuse of credit or debit card information that Squarespace collects, holds or records for the purpose of completing Your order. 

Following an order by You, an order confirmation will be sent to the email address nominated by You. This document supersedes all prior correspondence in relation to your Order. Any changes to the Order may only be made with Our approval. If you do not receive an email confirmation of the receipt of Your order, it is Your responsibility to contact Us on the status of your order by Our nominated email, this can be found in the “Contact Us” section of the Website. 

We reserve the right to refuse the sale of Our product or service to anyone for any reason at any time. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing, including shipping are subject to change at any time and without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

Dispatch, shipping and delivery dates may be provided by Us and is intended as an estimate only and is subject to change. You agree not to hold Us liable for any delay for any reason in the delivery of Your order. All freight and shipping charges are paid directly to a third party service and are non refundable. 

We cannot send any of Our products and deliveries to Australia Post Parcel Pick up or PO Box address, please ensure you have a residential or commercial address to provide at checkout.

Our delivery service is to a ground floor level only and does not include bringing the item into your premises or unpacking of the item for you. Chelon will not be held liable for any damage to Our product following delivery of Our product.

Our pieces are crafted from 100% natural stone and therefore have natural imperfections and veins through them. These small imperfections should not be considered faults, they are what make your piece special and completely unique. Our pieces are crafted by hand and as such minor imperfections are sometimes filled but we take care to ensure these are always subtle.

Our products or services are available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange conditions.  

Exchange or refund of items from our main collections are conditional on; 1) Exchanges are subject to replacement availability. 2) You notify us of either an exchange or refund strictly within 5 days of receiving your goods. 3) Additional freight charges will be incurred by the customer to organise the return of your item. 4) Returned using one of Chelon’s trusted couriers. 5) Exchanges and refunds cannot be provided for bespoke-order items. 6) Returning items must be sent to us in all original packaging, it is the customers responsibility to ensure the items are returned in original condition. 7) If original packaging has been disposed of please contact us and new packaging will be provided at an additional charge. 

The refunded amount credited to You, is the balance of the initial product item less return delivery cost. 

We are not liable for normal wear and tear of the product, damage caused by spills or knocks, damage or injury to an individual by misuse, this includes sitting or excessive weight on the item or knocking the item over, damage caused through direct sunlight or placing the item outdoors.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Our product or service. 

PRE ORDERS

All of our pre-orders are manufactured in limited quantities with each product made for our customers. We ask that you choose your piece carefully as we are unable to offer refunds on pre-ordered products. You agree that You will be charged at the time of transaction by Your credit or debit card. 

Whilst We try to minimise any delay in receiving Your order, occasionally these delays can happen. Upon completion of a pre-order by You, an estimated dispatch date will be provided to you in the confirmation email. In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request. 

DAMAGES

It is the customers responsibility to check all items upon delivery and notify Us within 24 hours of receiving the item with images of the packaging and also the damaged product. Failure to report any damages to us within 24 hours may void the courier insurance protection and mean we are unable to assist you with your claim and any refund or replacement. Returning items must be sent to us in all original packaging.

Our pieces are made from natural stone and are therefore porous and in some cases fragile, care must be taken when handling our products. Chelon is not liable for any damages occurred in handling or misuse of product.

Care must be taken around children and children should always be supervised by an adult to ensure the child's safety. Chelon will not be liable for any injury caused to any persons or damage or breakage caused to the product due to mishandling or impact with the product. Mishandling is considered any handling other than the designed purpose and use as outlined by Chelon.

In line with the ACCC laws, we offer a standard 12 month manufacturing warranty for all furniture pieces, from the day of receiving your item. Warranty covers manufacturing faults and can be voided or deemed non-applicable if the product has been misused in any way. 

INTELLECTUAL PROPERTY

We are the exclusive owner of all products, designs, images, videos and any other copyright matter contained in the Website (Content). You may download, view, copy and print any Content for personal and non-commercial purposes. All other uses are strictly prohibited and You must obtain Our prior written permission if you would like to use, copy, repost, store, sell, upload, distribute or reproduce any part of the Website or Content for any other purpose. You agree not to replicate, duplicate, reproduce any of Our products or designs on any part of this Website. 

THIRD-PARTY LINKS 

This Website may contain links to third-parties that are not affiliated with us and to which We have no control over their content. We are not responsible for examining or evaluating the content or accuracy. You agree that We are not responsible or have any liability for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. 

PRIVACY

We respect the privacy rights of Our customers and recognise the importance of protecting the information collected. In order to fulfil Your order, We are required to collect certain personal information from You. 

We agree to take reasonable steps to protect your personal information submitted to us via the Website. 

As part of agreeing to The Terms, you also consent to Us using Your personal information for direct marketing purposes to provide information to You about the Website, and Our products and promotions. You are able to cancel direct marketing communications at any time. 

LIMITATION OF LIABILITY

We do not make any representations, warranties or guarantees in relation to the supply of goods and services by Chelon via the Website; and hereby disclaims all liability in connection with any loss and/or damage arising out of or in connection with any use of, or reliance on, the Website. 

RISK

Title in the products comprising an Order/s is retained by Us and will not pass to you until full payment in cleared funds are received by Us. 

To the extent permitted by law, all risk of loss or damage to the product passes to you when the Order is delivered to you at your nominated delivery address. 

It is your responsibility to inspect all products on delivery. Any damage must be noted on the delivery docket presented to you by the courier for signature. If you believe that your Order has been lost or damaged in transit, please contact hello@chelon.com.au. Notification and images of any damage or missing goods is required to be sent to us by email within 24 hours of delivery. To the extent permitted by law, We will not be responsible for any damage unless we are notified within the time period specified. 

Please note that We do not provide refunds for ‘change of mind’. All sales via the Website are final and binding unless We agree otherwise. 

INDEMNIFICATION 

You agree to indemnify and hold harmless Chelon Design and Our offers, employees and other representatives from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

GOVERNING LAW

The Terms are governed by and are to be construed in accordance with the laws of the State of New South Wales, Australia. You agree that the courts of the State of New South Wales, Australia shall exclusively adjudicate over any dispute in relation to these Terms.